Returns & Refunds
Refunds
90 nights to decide
Sleep on it. Use it every day. Give it the three months it takes to know whether it actually changed anything. If it did not, send it back.
A trial you cannot actually use is not a trial. Ours covers products you have genuinely used — that is the entire point of ninety nights.
How to send something back
| What happens | |
|---|---|
| 1 | Email help@shopkorrex.com with your order number and what you want to return. |
| 2 | We reply within 24 hours on working days with the right return address for your country. |
| 3 | Pack it up and send it with a tracked service. Keep your proof of postage. |
| 4 | We refund you within 10 working days of it reaching us. |
Please wait for our reply before posting anything. Parcels that arrive unannounced, or at the wrong address, get delayed — and we cannot refund what never reaches us.
Who pays the return postage
You do, if you simply decided it was not for you. What it costs depends on your country and the carrier you choose.
We do, whenever the fault is ours — it arrived damaged or faulty, we sent the wrong thing, or it is not what the product page described. In those cases we cover the return and you lose nothing.
Your refund
Refunds go back to the card or account you paid with, within 10 working days of your return arriving. Your bank then needs a few more days to post it. We email you the moment it leaves our side.
You always get the full price of the returned product back. Since delivery is free, there is no shipping cost to argue about.
What we cannot take back
Nearly everything can come back. The exceptions are personalised or made-to-order items, sealed hygiene products where the seal has been broken, gift cards, and anything marked final sale on its product page. If something in one of those categories arrives faulty, that is a different matter entirely — we will always put it right.
If it arrived damaged
Email us within 14 days with your order number and a photo of the item and the box. We replace it or refund you in full, and we pay the return postage. No debate, no forms.
Want to swap it instead?
The fastest route is to return what you have for a refund and order the replacement straight away, rather than waiting for one parcel to travel back before the next goes out. If you would rather do a straight swap, say so when you contact us and we will arrange it where stock allows.
Changed your mind before it ships?
Email us as soon as you can with your order number. If it has not been packed yet we cancel it and refund you in full — nothing to send back.
Ready to start a return? Email help@shopkorrex.com with your order number. We reply within 24 hours on working days.
Your statutory 14-day right of withdrawal applies in addition to this promise and is unaffected by it. Full return terms — conditions, deductions, exclusions and how the statutory right works — are set out in our Terms of Service.