When it arrives

Counted from the day your parcel ships. Add 1–2 working days for packing.

These are estimates based on how our carriers actually perform, not guaranteed dates. Public holidays, customs checks and remote addresses can stretch them.

Tracking

You get an email with a tracking link as soon as your order leaves the warehouse. It can take a day before the first scan shows up — that is normal, the parcel is simply still moving through the first sorting hub. If nothing has changed after five working days, email us and we will chase it.

More than one parcel

Order several items and they may arrive separately, sometimes a day or two apart, so whatever is ready reaches you sooner. You are never charged extra for that.

If a parcel goes missing

It rarely happens, but when it does we deal with it rather than pointing at the carrier. Tell us and we will open an investigation, and if the parcel cannot be found we resend or refund your order — your choice.

If it arrives damaged, photograph the box and the contents before unpacking further and email us within 14 days. We replace it at no cost to you and we pay the return postage.

Outside the EU

For deliveries to the United States, Canada, Australia, Norway and other non-EU destinations, customs duty and import VAT may be charged when the parcel arrives. These are set by your country's customs authority, not by us, and are not included in the price you paid.